PRIVACY POLICY

1. INTRODUCTION

apexfleetae operates performance vehicle rental services in Taiwan. We maintain this Privacy Policy to inform you how we collect, use, protect, and disclose personal information. Our data practices comply with the Personal Data Protection Act of Taiwan and relevant regulations governing commercial operations in the Republic of China.

This policy applies to information collected through our website, booking systems, customer interactions, and rental operations. By engaging our services, you acknowledge the practices described herein. For privacy-related questions, contact us at [email protected].

2. INFORMATION WE COLLECT

2.1 Information You Provide

We collect personal data you submit when:

• Requesting rental quotes or booking vehicles
• Creating customer accounts or corporate accounts
• Contacting our support team
• Completing rental agreements and insurance documentation

This information includes: full name, contact details (email, phone, address), identification documents (required for rental agreements), driver's license information, payment details, and rental preferences.

2.2 Automatically Collected Information

Our website and systems automatically collect:

• Technical data: IP address, browser type, device information, operating system
• Usage data: pages visited, time spent, referring sources, interaction patterns
• Cookie data: preferences, session information, analytics tracking

2.3 Vehicle Operation Data

Rental vehicles may collect operational data including GPS location (where permitted), mileage, fuel consumption, and diagnostic information. This data supports vehicle maintenance, route assistance services, and recovery in case of theft or breakdown.

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery

• Processing rental bookings and managing customer accounts
• Coordinating vehicle delivery, pickup, and return logistics
• Providing technical support and road assistance
• Administering insurance coverage and processing claims
• Managing payment processing and billing

3.2 Legal Compliance

• Meeting regulatory requirements for vehicle rental operations
• Verifying driver qualifications and age requirements
• Maintaining records as required by Taiwan commercial law
• Responding to law enforcement requests where legally obligated

3.3 Business Operations

• Improving service quality and operational efficiency
• Analyzing usage patterns to optimize fleet management
• Developing new programs and service offerings
• Conducting customer satisfaction surveys

3.4 Communications

• Sending booking confirmations and rental documentation
• Providing operational updates and service notifications
• Responding to inquiries and support requests
• Sharing promotional information (with your consent)

4. DATA SHARING AND DISCLOSURE

4.1 Service Providers

We share data with third-party service providers who assist our operations:

• Payment processors for transaction handling
• Insurance carriers for coverage administration
• GPS and navigation service providers
• Vehicle maintenance and service centers
• IT infrastructure and security providers

These providers operate under contractual data protection obligations.

4.2 Legal Requirements

We disclose information when required by:

• Valid legal process (court orders, subpoenas)
• Law enforcement agencies for legitimate investigations
• Regulatory authorities overseeing rental operations
• Protection of our rights, property, or safety

4.3 Business Transfers

In the event of merger, acquisition, or sale of business assets, customer information may be transferred to the acquiring entity. You will be notified of any such change affecting your data.

5. DATA RETENTION

We retain personal information for periods necessary to:

• Fulfill the purposes outlined in this policy
• Meet legal, tax, and accounting requirements
• Resolve disputes and enforce agreements
• Maintain business records as required by Taiwan commercial law

Rental transaction records are retained for seven years in accordance with Taiwan tax regulations. Payment information is retained per payment card industry standards. Marketing communications data is retained until you withdraw consent.

6. DATA SECURITY

We implement technical and organizational measures to protect personal data:

• Encryption of data in transit using industry-standard protocols
• Secure storage of sensitive information in protected databases
• Access controls limiting data access to authorized personnel
• Regular security audits and vulnerability assessments
• Employee training on data protection procedures
• Incident response protocols for security breaches

While we maintain robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

7. YOUR RIGHTS

Under Taiwan's Personal Data Protection Act, you have rights regarding your personal information:

7.1 Access and Correction

You may request access to your personal data and request corrections to inaccurate or incomplete information. Contact [email protected] to initiate such requests.

7.2 Data Portability

You may request a copy of your personal data in a structured, commonly used format for transfer to another service provider where technically feasible.

7.3 Deletion Requests

You may request deletion of your personal data, subject to legal retention requirements and legitimate business interests. Some data must be retained for regulatory compliance.

7.4 Marketing Communications

You may withdraw consent for marketing communications at any time by using unsubscribe mechanisms in our emails or contacting [email protected]. This does not affect operational communications related to active rentals.

7.5 Complaints

If you believe your data protection rights have been violated, you may file a complaint with Taiwan's National Development Council or other relevant supervisory authority.

8. COOKIES AND TRACKING

Our website uses cookies and similar tracking technologies. Types include:

• Essential cookies: Required for website functionality and security
• Analytics cookies: Help us understand usage patterns and improve services
• Preference cookies: Remember your settings and choices
• Marketing cookies: Support advertising and promotional activities

Detailed cookie information is available in our Cookie Policy. You can manage cookie preferences through your browser settings, though this may affect website functionality.

9. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. All rental customers must meet minimum age requirements specified in rental agreements. If we discover we have collected information from a minor, we will delete it promptly.

10. INTERNATIONAL DATA TRANSFERS

We primarily operate within Taiwan. If personal data is transferred outside Taiwan to service providers or business partners, we ensure appropriate safeguards are in place through contractual protections, standard data protection clauses, or other legally recognized mechanisms.

11. POLICY UPDATES

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. The "Last Updated" date indicates when changes were made. Material changes will be communicated through email or prominent website notices. Continued use of our services after policy updates constitutes acceptance of the revised terms.

12. CONTACT INFORMATION

For privacy-related questions, requests, or complaints, contact us at:

We respond to privacy inquiries within 30 days. For urgent matters related to data security, contact us immediately.